Privacy Policy
Last updated: 17 January 2026
Information We Collect
We collect information you provide directly to us when you interact with our services. This helps us provide better AI and automation solutions for rural SMEs in Sarawak.
Personal Information
- • Full name and contact details
- • Email address and phone number
- • Business information (name, sector, goals)
- • Communication preferences
Technical Information
- • AI chatbot conversation history
- • Website usage patterns
- • Device and browser information
- • IP address and location data
How We Use Your Information
We use your information to provide customized AI and automation solutions that meet the unique needs of rural businesses in Sarawak.
Service Delivery
Respond to inquiries and provide consultation services
AI Improvement
Enhance our AI chatbot responses and accuracy
Communications
Send relevant updates with your consent
Data Protection & PDPA Compliance
New World Asia Solutions is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Security Measures
- • Encrypted data transmission and storage
- • Access controls and authentication
- • Regular security audits and updates
- • Staff training on data protection
Data Retention
- • Contact data: Retained while relationship exists
- • Chat logs: Stored for service improvement
- • Marketing data: Until consent is withdrawn
- • Legal compliance: As required by Malaysian law
Your Rights Under PDPA
Access
View your personal data
Correct
Update inaccurate data
Delete
Request data removal
Withdraw
Stop marketing communications
Cookies & Analytics
We use cookies and similar technologies to improve your experience and understand how our services are used by rural businesses in Sarawak.
Essential
Required for website functionality
Analytics
Help us improve our services
Preferences
Remember your choices
Analytics Disclosure
We use Plausible Analytics, a privacy-focused analytics service that helps us understand how visitors use our website. This enables us to improve our content and services for rural SMEs in Sarawak.
Information Collected
- • Page views and time spent on pages
- • Custom events (form submissions, interactions)
- • Device type and browser information
- • Approximate location (country/region level)
- • Referral source (how you found our site)
How We Use This Data
- • Analyse website performance and usability
- • Understand visitor interests and behaviour
- • Improve content relevance for rural SME audiences
- • Measure marketing effectiveness
Privacy-First Approach & PDPA Compliance
Plausible Analytics is cookie-free and does not collect personally identifiable information (PII). No names, email addresses, or phone numbers are tracked. Your data is stored securely and is not sold or shared with third parties. This approach is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA).
Opt-Out of Analytics Tracking
You can opt out of analytics tracking at any time. Click the button below to disable tracking. Your preference will be saved in your browser.
Contact Our Data Protection Officer
For questions about this privacy policy, to exercise your rights, or to file a complaint, please contact us:
billy@new-world.asia
Data protection inquiries
Response within 48 hours
For urgent matters