How Can We Help?

We offer three main services designed for rural SMEs: AI Chatbot (handles customer inquiries via WhatsApp, text, and voice), Process Automation (automates repetitive tasks like order processing and invoicing), and Sales Acceleration (helps you reach more customers and close deals faster). Each service is tailored to work with your existing tools and processes. Learn more about our services.

Our AI Chatbot connects to your WhatsApp Business account and can answer customer questions 24/7 in both English and Bahasa Malaysia. It understands natural language, so customers can ask questions in their own words. The chatbot can handle inquiries about products, pricing, order status, and more. When it encounters complex questions, it seamlessly hands off to your team. No technical knowledge is needed to set it up.

Process Automation can handle many repetitive tasks that take up your valuable time, including:

• Order intake and confirmation
• Stock updates and inventory tracking
• Invoice generation and sending
• Appointment scheduling
• Data entry from forms to spreadsheets
• Report generation

We customize the automation to fit your specific business workflow.

Sales Acceleration helps you grow your business faster by automating lead follow-ups, sending personalized messages to prospects, and tracking your sales pipeline. It's perfect for businesses that want to increase sales without hiring more staff. Whether you're in agriculture, tourism, retail, or services, our Sales Acceleration tools adapt to your industry.

Yes! We specialize in connecting with tools that Malaysian businesses commonly use, including:

• WhatsApp Business
• Google Sheets and Google Drive
• Microsoft Excel
• Popular accounting software
• E-commerce platforms like Shopee

If you use other tools, just let us know and we'll check compatibility. Contact us to discuss your setup.

Not at all! Our services are designed for business owners, not IT experts. We handle all the technical setup and provide simple training so you and your team can manage day-to-day operations. You'll use familiar tools like WhatsApp and spreadsheets – no coding or complex software required.

Our pricing is designed to be affordable for SMEs, starting from RM500/month depending on your needs. We offer flexible packages based on the services you choose and the volume of usage. Unlike big tech companies, we don't charge enterprise-level prices – we price fairly for local businesses. Contact us for a custom quote.

No hidden fees – ever. We believe in transparent pricing. Our quotes include:

• Initial setup and configuration
• Integration with your existing tools
• Staff training
• Ongoing technical support

The monthly fee you see is the total cost. Any future changes or additions will be discussed and agreed upon before implementation.

Yes! We offer a 14-day pilot period for most of our services. This allows you to test the solution with real business scenarios before committing. During the pilot, you'll have full support from our team. If it's not the right fit, you can walk away with no obligation.

We accept various payment methods to make it convenient for you:

• Bank transfer (all major Malaysian banks)
• Online payment (FPX)
• Credit/debit card
• Monthly invoicing for established clients

We typically bill monthly, but quarterly and annual plans are available with discounts.

Absolutely! We understand that business needs change. You can upgrade your plan at any time to add more features or capacity. Downgrades can be done at the end of your billing cycle. Our flexible approach means you're never locked into a plan that doesn't fit your current needs.

Yes, we offer discounts for longer commitments:

• Quarterly billing: 5% discount
• Annual billing: 15% discount

We also offer special rates for cooperatives, social enterprises, and businesses in rural areas. Ask about our SME support program when you contact us.

Most businesses are up and running within 1-2 weeks. Here's a typical timeline:

• Day 1-2: Initial consultation and requirements gathering
• Day 3-5: Setup and configuration
• Day 6-7: Testing with your team
• Day 8-10: Training and go-live

Simple automations can be live even faster. Complex integrations may take 3-4 weeks.

Our onboarding is designed to be smooth and stress-free:

1. Discovery call – We learn about your business and challenges
2. Solution design – We propose the right tools for your needs
3. Setup – We configure everything and connect to your systems
4. Training – We teach you and your team how to use it
5. Launch – We go live together and monitor performance

You'll have a dedicated point of contact throughout the process.

Yes, comprehensive training is included with every service. We provide:

• Hands-on training sessions (in-person or video call)
• Easy-to-follow user guides in English and Bahasa Malaysia
• Video tutorials you can refer back to
• 30 days of extra support after launch for questions

We make sure your team feels confident before we step back.

No, we design our implementation to minimize disruption. We typically:

• Set up in parallel to your existing systems
• Test thoroughly before switching over
• Schedule go-live during quieter periods
• Keep backup options available

Your customers won't notice any interruption – they'll only see improvements!

To get started, we typically need:

• A brief description of your business and goals
• Examples of current workflows you want to improve
• Access to tools you want us to integrate (e.g., WhatsApp Business)
• Sample data or documents (orders, invoices, etc.)

Don't worry if you're not sure what to provide – we'll guide you through it during our first call.

Of course! We expect your needs to evolve. After launch, you can request adjustments to workflows, add new features, or modify responses. Minor changes are often included in your support plan. For larger changes, we'll provide a clear quote before proceeding. Our goal is to keep your solution aligned with your growing business.

Absolutely. Data security is our top priority. We implement:

• End-to-end encryption for all data
• Secure cloud hosting with regular backups
• Strict access controls – only authorized personnel can view your data
• Compliance with Malaysian data protection guidelines (PDPA)

Your business data is never shared with third parties or used to train AI models for other companies.

AI systems are designed to be helpful, but they're not perfect. That's why we build in safeguards:

• Confidence thresholds – uncertain responses are flagged for human review
• Human handoff – complex queries go to your team
• Continuous learning – we regularly review and improve accuracy
• Easy corrections – you can update responses anytime

We monitor performance and work with you to minimize errors.

Yes, we've designed our solutions with rural connectivity in mind. Our systems:

• Work efficiently on 3G/4G mobile networks
• Cache data locally when possible
• Queue actions during outages and sync when back online
• Use lightweight interfaces that load quickly

We've successfully deployed in remote areas across Sabah and Sarawak.

We maintain 99.5% uptime for our services. This means the system is available virtually all the time. We achieve this through:

• Redundant cloud infrastructure
• 24/7 automated monitoring
• Rapid response to any issues
• Scheduled maintenance during low-traffic hours

In the rare case of downtime, we communicate proactively and resolve issues quickly.

Yes! Our AI is trained to understand:

• Standard English and Bahasa Malaysia
• Common Malaysian English expressions (Manglish)
• Mixed language conversations (code-switching)

We can also customize for specific industry terms used in your business. If you serve customers who speak other languages, let us know and we can explore options.

Our solutions are designed to work on the devices you already use:

• Smartphones (Android and iPhone)
• Tablets
• Computers (Windows, Mac, or Chromebook)
• Web browsers (Chrome, Safari, Edge)

For customers, the chatbot works directly in WhatsApp – no app downloads needed. For your team, dashboards are accessible from any web browser.

We provide comprehensive ongoing support including:

• Technical support – Help with any issues or questions
• Performance monitoring – We track how well the system is working
• Regular check-ins – Monthly reviews to ensure everything meets your needs
• Updates and improvements – New features and optimizations

Contact us to learn more about our support packages.

Our standard support hours are:

• Monday - Friday: 9:00 AM - 6:00 PM (Malaysia Time)
• Saturday: 9:00 AM - 1:00 PM
• Emergency support: Available 24/7 for critical issues

Most questions are answered within 4 business hours. Urgent issues affecting your operations are prioritized.

You can reach us through multiple channels:

• WhatsApp: Quick questions and updates
• Email: Detailed requests and documentation
• Phone: Urgent issues requiring immediate attention
• Video call: Screen-sharing for complex troubleshooting

Your dedicated account manager can also be reached directly for ongoing projects.

Our response time depends on the urgency:

• Critical issues (system down): Within 1 hour
• High priority (major feature not working): Within 4 hours
• Normal requests (questions, minor issues): Within 1 business day
• Feature requests: Reviewed within 1 week

We track all requests and keep you updated on progress.

Yes, we offer on-site support for businesses in Sabah and Sarawak, as well as other parts of Malaysia. On-site visits are available for:

• Initial setup and training
• Complex troubleshooting
• Major system updates
• Regular check-ins (for premium support packages)

Remote support is always our first approach for efficiency, but we'll come to you when needed.

For true emergencies outside business hours (e.g., complete system outage affecting your customers), we have an emergency support line. You'll receive this number when you become a client. For non-urgent matters, you can leave a message or email anytime, and we'll respond first thing the next business day.