WhatsApp Business Automation: A Complete Guide for Malaysian SMEs

WhatsApp Business Automation: A Complete Guide for Malaysian SMEsWhatsApp is the dominant messaging platform in Malaysia, with over 23 million active users. For SMEs, this presents a massive opportunity to connect with customers on their preferred platform.Why WhatsApp Automation?Malaysian customers expect quick responses. Research shows:90% of customers expect a response within 10 minutes62% prefer messaging over phone callsBusinesses using WhatsApp see 45% higher engagement ratesWhat Can You Automate?Automated ResponsesWelcome messages for new contactsOut-of-hours repliesFAQ answersOrder confirmationsOrder ProcessingAccept orders directly via WhatsAppSend payment remindersProvide delivery tracking updatesCustomer SupportRoute inquiries to the right departmentCollect customer feedbackSchedule appointments and bookingsGetting StartedSet up WhatsApp Business APIDefine your automation workflowsCreate message templatesTest thoroughly before going liveBest PracticesKeep messages personal and conversationalUse Bahasa Malaysia where appropriateRespect customer privacyMonitor and improve continuouslyContact New World Asia Solutions to set up WhatsApp automation for your business.

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