Refund Policy

Thank you for choosing our services at New World Asia. We strive to ensure your satisfaction with our products and services. However, if you are not entirely satisfied, we are here to help.

Refunds

If you are not satisfied with our web application development, website design, e-commerce, mobile application development, website maintenance, or IoT services, you may request a refund within 30 days of delivery. To be eligible for a refund, your request must be based on the following conditions:

• The service provided does not meet the agreed specifications and requirements.
• Technical issues that we are unable to resolve in a reasonable time frame.
• Delivery of a product or service different from what was agreed upon.

Requesting a Refund

To request a refund, please contact us at [email protected] with the following details:

• Your name and contact information.
• The specific service you are requesting a refund for.
• The reason for your refund request.
• Any supporting documentation or evidence.

Refund Process

Once we receive your refund request, we will review it and notify you of the status within 7 business days. If your request is approved, we will initiate a refund to your original method of payment within 14 business days.

Contact Us

If you have any questions about our refund policy, please contact us at [email protected].